Refund Policy

1. General Refund Policy

Digital Make Zone sells primarily digital products, including downloadable templates, scripts, plugins, digital tools, website resources, and other electronic materials.

Because digital products may be accessed or downloaded immediately after purchase, refund requests are not automatically approved simply because a customer has changed their mind.

Every refund request is reviewed based on the individual circumstances, the product involved, order status, access/download activity, and applicable legal requirements.

2. Eligible Refund Requests

A refund request may be considered where there is a genuine and verifiable issue with the transaction or digital product.

3. Non-Refundable Situations

Subject to applicable law and the exceptions described in this policy, the following situations will generally not qualify for a refund:

• The customer simply changed their mind.
• The customer purchased the wrong product after failing to review the product information.
• The customer does not have compatible software, hardware, browser, operating system, or other requirements clearly stated on the product page.
• The customer expected features or functionality that were not advertised.
• The customer has already downloaded or accessed the product and the product is functioning as described, subject to applicable law.
• The product has been modified, redistributed, resold, publicly shared, or otherwise misused after purchase.

We may still review exceptional circumstances individually where appropriate.

4. Technical or Download Issues

If you cannot download or use a purchased product, please contact us before submitting a refund request.

We may first attempt to resolve the issue by providing troubleshooting assistance, a corrected file, an updated file, or renewed access where reasonably possible.

If the problem cannot reasonably be resolved and the issue qualifies under this policy, the refund request may then be considered.

5. Duplicate Payments

If you believe you have accidentally paid for the same order more than once, contact us as soon as possible.

After verifying the duplicate transaction, the duplicate payment may be eligible for a refund.

Please provide the relevant order number, transaction details, and email address used during checkout.

6. How to Request a Refund

Refund requests should be submitted by contacting Digital Make Zone using the email address below.

7. Refund Review

Once a refund request is received, we may review the relevant order information, payment status, product information, download/access records, and the reason provided by the customer.

We may contact the customer for additional information if required to properly assess the request.

A refund is not considered approved until Digital Make Zone confirms the approval.

8. Refund Method & Processing Time

When a refund is approved, we will generally attempt to return the eligible amount through the original payment method used for the transaction, where the payment gateway supports that process.

For payments processed through a payment gateway, the actual time for the refunded amount to appear in the customer's bank account, card, or payment account may depend on the payment provider and financial institution.

WooCommerce supports automatic refunds through compatible payment gateways and manual refunds where the payment gateway does not support automatic processing. :contentReference[oaicite:2]{index=2}

9. Downloaded or Accessed Products

Digital products are different from physical goods because they can potentially be copied, accessed, or downloaded immediately after purchase.

For this reason, once a digital product has been downloaded or accessed, a refund may not be available merely because the customer no longer wants the product.

However, legitimate issues such as defective files, incorrect products, duplicate charges, or other qualifying circumstances may still be reviewed.

Download limits and expiry settings may be configured for individual WooCommerce downloadable products. :contentReference[oaicite:3]{index=3}

10. Chargebacks & Payment Disputes

If you believe there is an issue with a purchase, please contact us before initiating a payment dispute or chargeback where reasonably possible.

We are happy to review genuine payment, delivery, access, or product issues and attempt to resolve them through the appropriate process.

Unauthorized transactions or suspected fraudulent activity may be investigated and may require additional verification.

11. Contact Us

If you have questions about this Refund Policy or want to submit a refund request, contact Digital Make Zone using the details below.